How Can We Help?

We offer free delivery on all orders within the United Arab Emirates. Your piece is carefully packed and delivered within 1–2 working days.

Log into your account and open Order History, or contact us with your order number and we will gladly update you.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Not at the moment — each piece is paid for in full at checkout. Gold holds its value, so your piece is entirely yours from day one.

Not at the moment — we deliver across all seven emirates, free of charge. For anything special, message us on WhatsApp.

Payment is made securely online by card — Visa, Mastercard or American Express. We don't offer cash on delivery at the moment.

Every piece on our website is crafted in solid 18k gold, stamped with the official 18k hallmark. Each product description lists its exact details.

Keep it away from perfume and moisture, store it in its box, and polish gently with a soft cloth. If it ever needs professional attention, our cleaning service is a message away.

Our prices follow the daily gold rate — the same way gold is priced everywhere. What you pay reflects the real value of the gold you're wearing.

Measure the inner diameter of a ring that fits, in millimetres, and match it to the Ring Size Chart on every ring's page — it converts between US, UK, EU and diameter, with that ring's own size highlighted. Each ring's size is also stated beside the price. Between sizes? Both our Sharjah and Dubai branches offer resizing.

A 16-inch chain (40.5 cm) sits at the base of the neck, 18 inches (45.5 cm) at the collarbone — the most popular — 20 inches (51 cm) just below it, and 22–24 inches on the chest. The full Chain Length Guide is on every chain's page, and each chain's length is stated beside the price in inches and centimetres.

Each bangle's size is stated on its page, beside the price. To find yours: tuck your thumb to your palm, measure around the widest part of your hand in centimetres, and divide by 3.14 for the diameter — then match it to the Bangle Size Guide on every bangle's page. Or message us on WhatsApp, or visit our Sharjah or Dubai branch for an exact fit.

Measure snugly around your wrist with a tape, then add 1.5–2 cm for a comfortable fit. The wrist-to-bracelet table is on every bracelet's page, and you can always message us on WhatsApp for help choosing.

Yes — you have 15 days after receiving your item to request an exchange. The piece must be unworn, in its original condition and packaging, with the receipt or proof of purchase. Please note we offer exchanges rather than cash refunds.

Contact us right away on WhatsApp — a faulty piece is repaired or replaced at no charge.

Yes — every order arrives in our signature gift packaging at no extra cost, with no prices in the package. You can also include a gift card with a short message: tick the gift option in your cart and write it there.

Yes, we offer complimentary ring sizing for most of our ring styles. See our Ring Sizing Guide, or contact us and we will help you find your size.

Yes, we repair pieces purchased from our website. Contact our team and we will guide you through the steps.

Yes — bring your piece to either our Sharjah or Dubai branch, or message us on WhatsApp to arrange it.

Yes. Contact our team to discuss what you have in mind, and we will help you create a unique piece.

Yes, we offer wholesale pricing for retailers and businesses. Contact our wholesale department at our Deira head office: info@jamaljewellery.net or +971 4 226 6959.