Refund policy
Solid 18k gold holds its value — so instead of cash refunds, we offer a full 15-day exchange on every piece.
15 daysfrom receiving your piece
In storeat our Sharjah branch
Same value+or higher, pay the difference
How exchanges work
Bring your piece to our Sharjah branch — Shop 40–41, Block 5, Central Market, King Faisal Street, Sharjah — together with your receipt or order confirmation. Exchanges are done in store; we do not accept items sent by post.
You can exchange for any piece of the same value or higher, paying only the difference. The piece must be unworn, in its original condition and packaging.
Faulty items
If your piece arrives damaged or develops a fault, message us on WhatsApp right away — we will repair or replace it.
