Refund policy

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at almuhra.jewelry@gmail.com. Please note that exchanges will need to be sent to the following address: OFFICE 303 & 304, HIND PLAZA 9  AL KHOR STREET Gold Souq Deira Al Ras - Dubai

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at almuhra.jewelry@gmail.com. Or visit any of our branches for faster transaction.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

At Jamal Al Muhra Jewellery, all sales are final. Due to the nature of our products, we do not offer refunds on any purchase. Please ensure you are certain about your selection before completing your order. But as mentioned above, we do offer a 15-day exchange policy.

If you encounter any issues with your purchase or believe there is a defect, please contact our customer support team within 7 days of receiving your item. We will do our best to resolve any concerns in line with our warranty and repair policies.

If more than 15 business days have passed from the date of purchase, exchange will no longer be available.